Author Topic: Can’t download a file on 4G  (Read 678 times)

atatarawan

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Can’t download a file on 4G
on: June 18, 2021, 06:41:55 AM
Hello.
I use iCloud, but I can't download files on my mobile when connected to 4G.

When I am connected to WiFi, I can download files. Is there anything I can do?

ArtStudioPro3.0.24
IPhone6s plus/iOS12.31

Lucky Clan

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Re: Can’t download a file on 4G
Reply #1 on: July 08, 2021, 11:17:18 AM
First of all update app to the most recent version - i noticed you are still using very old 3.0.24

Downloading documents is managing by iOS system, so probably you have to change something in iOS settings.

atatarawan

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Re: Can’t download a file on 4G
Reply #2 on: August 16, 2021, 11:57:01 PM
Thanks for the reply.
I've set the version to the latest as you instructed but I still can't download with mobile communication.
I reinstalled the app, but the same thing happened.
What are the possible causes?

iOS:14.7.1
ArtstudioPro:3.2.5

Andreas Raninger

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Re: Can’t download a file on 4G
Reply #3 on: August 17, 2021, 06:41:06 AM
Hi!
Do ASP have access to iCloud Storage in the Apple-ID settings in the iCloud section?

atatarawan

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Re: Can’t download a file on 4G
Reply #4 on: August 18, 2021, 06:31:27 AM
>Do ASP have access to iCloud Storage in the Apple-ID settings in the iCloud section?
Thank you for your advice.
Yes, Artstudiopro has access to iCloud Storage in the iCloud section of Apple-ID settings.
However, I can't download the file in the mobile setting, but I can download it in Wifi.

Andreas Raninger

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Re: Can’t download a file on 4G
Reply #5 on: August 19, 2021, 04:28:56 PM
Sounds like there are somthing wrong with the mobile data section. It might be some kind of accidental restriction.
Check this out if it can solve the problem.
https://coastalcpu.com/how-to-limit-or-restrict-data-usage-by-app-on-iphone-and-android/

atatarawan

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Re: Can’t download a file on 4G
Reply #6 on: August 19, 2021, 07:27:29 PM
Signing out from iCloud once solved the problem.

I should have tried it sooner.

Thank you all so much!

Andreas Raninger

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Re: Can’t download a file on 4G
Reply #7 on: August 20, 2021, 03:38:33 AM
Great!
On an Apple machine you sign out and in iCloud and you're good. On Windows machines you do a restart and it fixes everything.  ;D