Author Topic: Keeps crashing and I’m losing my progress!!  (Read 857 times)

Lucky Clan

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Re: Keeps crashing and I’m losing my progress!!
Reply #15 on: September 19, 2021, 08:05:09 AM
There was stability issue on M1 in version 3.2.8 and 3.2.9. It should be ok in 3.2.10.

Everybody - please alway put your ipad model, ios version and app version when you report some issues.
Last Edit: September 19, 2021, 08:07:02 AM by Lucky Clan

GabrielaShelArts

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Re: Keeps crashing and I’m losing my progress!!
Reply #16 on: September 20, 2021, 02:58:57 PM
I also experience crashes! This has never happened before - very annoying as I need to work on a client artwork.
I opened an a3 file (4961 x 3508 px, 300dpi), something I did many many times before without any problems, and the app keeps crashing every 10 minutes without saving. I literally can't draw in that file. This is new since I updated to the new Artstudio Pro version.


Ipad model: Ipad pro 12 inch 2018, 64 gb
Ios 14.7.1
Artstudio Pro App version: 3.2.10 (697)

Please help <3

Lucky Clan

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Re: Keeps crashing and I’m losing my progress!!
Reply #17 on: September 21, 2021, 02:47:50 AM
We didn't make any changes that can affect non-M1 iPads.

Please close all apps staying in background and reboot.

I also experience crashes! This has never happened before - very annoying as I need to work on a client artwork.
I opened an a3 file (4961 x 3508 px, 300dpi), something I did many many times before without any problems, and the app keeps crashing every 10 minutes without saving. I literally can't draw in that file. This is new since I updated to the new Artstudio Pro version.


Ipad model: Ipad pro 12 inch 2018, 64 gb
Ios 14.7.1
Artstudio Pro App version: 3.2.10 (697)

Please help <3

lastaccess

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Re: Keeps crashing and I’m losing my progress!!
Reply #18 on: September 23, 2021, 06:29:43 AM
I guess it also depends on painting style.

If you use big airbrush, it eats ram massively. Right now I was adding kind of glow effects with airbrush and had short freezes while canvas dragging. Checked Artstudio -> Send Feedback: 1.8 ram was full and also swap was close to 1 gig.

I was curios and played with new document: 1 layer, small 2800x2000 canvas.

Airbrushing ate 750 mb on 20 undo step backs in Settings.
Airbrushing ate 1380 mb on 50 undo step backs in Settings.
Airbrushing ate all 1800 mb on 100 undo step backs in Settings. Also 750 mb in swap. App has freezes at this point.

Now, lets check 7500x5600, 1 layer.
Airbrushing ate all 1800 mb on 20 undo step backs in Settings. Also 150 mb in swap. Here are short freezes.
Airbrushing ate all 1800 mb on 50 undo step backs in Settings. Also 2300 mb in swap. Strong freezes.
Airbrushing ate all 1800 mb on 100 undo step backs in Settings. Also 4400 mb in swap. Very strong freezes.

But no crashes :)