Author Topic: 4.0 hardcrash on Mac  (Read 440 times)

Micmac

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4.0 hardcrash on Mac
on: January 17, 2022, 04:25:55 AM
Hi there
Im on MacOS Catalina

I just updated Artstudio to 4.0 from App Store.

It hard crashes on every attempt to open it.

Mic

Lucky Clan

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Re: 4.0 hardcrash on Mac
Reply #1 on: January 17, 2022, 04:35:26 AM
Ok, thanks for info. We will try to fix it asap

Micmac

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Re: 4.0 hardcrash on Mac
Reply #2 on: January 17, 2022, 05:37:15 AM
Process:               Artstudio Pro [18804]
Path:                  /Applications/Artstudio Pro.app/Contents/MacOS/Artstudio Pro
Identifier:            com.luckyclan.artstudio2.mac
Version:               4.0 (762)
App Item ID:           1313773050
App External ID:       846640704
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Artstudio Pro [18804]
User ID:               501

Date/Time:             2022-01-17 11:32:28.221 +0100
OS Version:            Mac OS X 10.15.7 (19H1615)
Report Version:        12
Anonymous UUID:        9D2A45A1-DCDF-E0F6-50C2-DE42FB157B0E

Sleep/Wake UUID:       D7EBA7C8-B14F-4415-9DBA-E4B1CBA9B0F0

Time Awake Since Boot: 150000 seconds
Time Since Wake:       500 seconds

System Integrity Protection: enabled

Crashed Thread:        0

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Reason:    DYLD, [0x1] Library missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
  Library not loaded: /System/Library/Frameworks/UniformTypeIdentifiers.framework/Versions/A/UniformTypeIdentifiers
  Referenced from: /Applications/Artstudio Pro.app/Contents/MacOS/Artstudio Pro
  Reason: image not found

Binary Images:
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    0x7fff36387000 -     0x7fff363cbffb  com.apple.CoreVideo (1.8 - 344.3) <5314E70D-325F-3E98-99FC-00FDF520747E> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
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Model: iMac18,3, BootROM 447.60.3.0.0, 4 processors, Quad-Core Intel Core i5, 3,4 GHz, 24 GB, SMC 2.41f2
Graphics: kHW_AMDRadeonPro570Item, Radeon Pro 570, spdisplays_pcie_device, 4 GB
Memory Module: BANK 0/DIMM0, 8 GB, DDR4 SO-DIMM, 2400 MHz, 0x859B, 0x4354384734534652413236362E4D3136464700
Memory Module: BANK 0/DIMM1, 8 GB, DDR4 SO-DIMM, 2400 MHz, 0x859B, 0x4354384734534652413236362E4D3136464700
Memory Module: BANK 1/DIMM0, 4 GB, DDR4 SO-DIMM, 2400 MHz, 0x80AD, 0x484D413835315336414652364E2D554820202020
Memory Module: BANK 1/DIMM1, 4 GB, DDR4 SO-DIMM, 2400 MHz, 0x80AD, 0x484D413835315336414652364E2D554820202020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x16F), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1615.5)
Bluetooth: Version 7.0.6f8, 3 services, 27 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
USB Device: USB 3.0 Bus
USB Device: External USB 3.0
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: Wireless Mouse
USB Device: Huion Tablet_HS610
USB Device: Keyboard Hub
USB Device: USB Receiver
USB Device: Apple Keyboard
Thunderbolt Bus: iMac, Apple Inc., 41.4

Lucky Clan

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Re: 4.0 hardcrash on Mac
Reply #3 on: January 17, 2022, 06:28:35 AM
Ok, thanks. I think it happens only on Catalina.

Leonid Deburger

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Re: 4.0 hardcrash on Mac
Reply #4 on: January 17, 2022, 11:34:01 AM
Hey
I have some trouble opening references from files.(iPad Pro)
Tapping on command just minimizes artstudio and nothing happens.
Open references from photos work fine
Last Edit: January 17, 2022, 11:52:12 AM by Leonid Deburger
Apple iPad Pro 12.9 (4th gen)

LCArt

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Re: 4.0 hardcrash on Mac
Reply #5 on: January 17, 2022, 01:50:58 PM
Hey
I have some trouble opening references from files.(iPad Pro)
Tapping on command just minimizes artstudio and nothing happens.
Open references from photos work fine

is actually crashing, it also happens if you try to create a new file from files or add a layer from files

Leonid Deburger

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Re: 4.0 hardcrash on Mac
Reply #6 on: January 17, 2022, 02:11:32 PM
Oh, that’s right, it crashes. Haven’t noticed it at first
Apple iPad Pro 12.9 (4th gen)

Lucky Clan

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Re: 4.0 hardcrash on Mac
Reply #7 on: January 17, 2022, 03:33:53 PM
New from Files - we fixed it today, new update will be released later this week.