Author Topic: Color distortion after update  (Read 1832 times)

Monolith

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Color distortion after update
on: April 06, 2020, 07:16:01 AM
A strange feature happens to my work, I noticed distortions after updating the application, i suspect that this happens when a picture is opened in the application in the background, even if the application is closed, and  specifically the following happens:

1. There are some color distortions appear, like 16 bits turned into 5 or less.
2) Sometimes some parts of the drawing get blurred and become muddy.
3. There is a vertical distortion appeared, very similar to the motion blur wind effect
4. Very small vertical stripes are present.

Here are examples of the 1st case and the 4th, unfortunately 2.3 has not saved
1.
https://drive.google.com/file/d/1JwKCMD6rszVZ8nfJM0WsFluGDmvUPrON/view?usp=drivesdk

2.
https://drive.google.com/file/d/1xLj41ZfCpASjU05LSQO0Xd1R5aR3OIc9/view?usp=drivesdk

Lucky Clan

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Re: Color distortion after update
Reply #1 on: April 06, 2020, 06:38:36 PM
We didn't change anything in the painting engine or loading/saving documents.
Are you sure the problem appeared after the update? Maybe it was always there, or maybe it started happening after iOS 13.4 update?

Monolith

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Re: Color distortion after update
Reply #2 on: April 07, 2020, 07:09:40 AM
Hi,

Thanks for your quick response! Everything was ok with the image 2 days ago. I shot the program down in the evening and the next morning i downloaded and installed the artstudio pro update. When i opened the image after the update, right away i noticed the described above distortions. Please note that at the time i had long established firmware on my ipad.
I wanted to also mention that i had noticed similar issue before with another image, but decided that it was me somehow messing it up. Turned out it was not.
Last Edit: April 07, 2020, 07:12:28 AM by Monolith

Lucky Clan

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Re: Color distortion after update
Reply #3 on: April 07, 2020, 10:00:24 AM
Can you send me the document that was saved BEFORE the app update?

email: info@luckyclan.com