Author Topic: New Bug - File Size Zero  (Read 963 times)


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New Bug - File Size Zero
on: November 30, 2019, 04:56:21 AM

New to the forum  :) thought I’d report something I’ve come across on the art studio pro app.

I’m not sure what’s happened but when I try to do the following I’m receiving error messages.

1) Trying to open a blank document. It will do it’s loading then an error message appears saying “Document error, failed to open a new document”

2) Trying to open a file from photos. Again it will load and another error message appears “image rescaled, size of the loaded image was bigger than the canvas size (which it’s not cause it worked previously) so it was scaled to 0x0”

3) When I try to export a photo it won’t let me as it says the file is at 0 KB which it shouldn’t be.

Any ideas?  :-\

Lucky Clan

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Re: New Bug - File Size Zero
Reply #1 on: December 05, 2019, 03:55:10 PM
Sometimes iCloud does not allow to create a new document. You have to reboot your device to fix it. It is not a bug in app but in iOS and hapens also in Pages or Numbers apps which are iCloud based.