Author Topic: Crashes After Adding Brushes  (Read 708 times)

Tara

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Crashes After Adding Brushes
on: July 22, 2019, 07:30:03 PM
I purchased a rather expensive brush set today. It’s a Photoshop brush set in .tpl format. There are regular ABR brushes, also, but they are different from the tpl ones. The file is something around 1 GB. (Not quite, but close.) It took forever to add it to ArtStudio Pro, and once it finally loaded, I was able to test out 3 brushes and then it slowed to a crawl and crashed. Now, every time I try to open the app, it immediately crashes. I even restarted my iPad and it still crashes immediately after opening. Is there anything I can do to recover this? I have a painting in the app I really don’t want to lose if I can help it.

Pri Vacy

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Re: Crashes After Adding Brushes
Reply #1 on: July 22, 2019, 07:37:58 PM
Just a suggestion: Go to Artstudio folder in the Files app, copy all the drawing elsewhere then reinstall the app. If the drawings are then copied back to the folder they where in, the program will load them normally (tested out myself). Be sure to take a backup just in case. Good luck

Lucky Clan

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Re: Crashes After Adding Brushes
Reply #2 on: July 23, 2019, 01:48:30 AM
To silve the crashing issue open Files app > On My iPad > Artstudio Pro > User Reesources > Presets and remove whole Brushes folder, or individual file inside.

Lucky Clan

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Re: Crashes After Adding Brushes
Reply #3 on: July 23, 2019, 03:16:54 AM
One more thing - we will fix it so it will not crash on start anymore.