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Topics - Lostar

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I ran into an issue today after doing some file organization maintenance within ArtStudio Pro. The thumbnail presents the image I want opened. The version history shows the correct progression of the file I want opened. However, when I open the file, it keeps opening a completely different piece of art. Desperate for help. I can't access this file whatsoever and therefore I am unable to continue on this piece.

I cannot figure out how to access the .artstudio file affected by this outside of the program. As soon as I can, I will post it as an attatchement.

Another clue of note: The image that is being opened up instead of the expected image is one that I had deleted awhile back.

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Help / Right Thumbnail/Wrong file being opened.
on: May 01, 2021, 08:08:51 PM
I ran into an issue today after doing some file organization maintenance within ArtStudio Pro. The thumbnail presents the image I want opened. The version history shows the correct progression of the file I want opened. However, when I open the file, it keeps opening a completely different piece of art. Desperate for help. I can't access this file whatsoever and therefore I am unable to continue on this piece.

3
I've had the app crash 3 times today while a working on 8000 x 6463 canvas

Did a hand gesture (on accident) that brought up the quick shortcut menu. App froze. I waited 30 seconds, not touching the ipad to see if it will unfreeze as often it succeeds. Instead, crashed to homescreen. Stability remains compromised with this app when working on anything larger than 4k (6k has some stuttering now and again as well that sometimes results in a crash).

iPad Pro 12.9" 3rd gen
iOS 14.4

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Suggestions, Ideas, Bugs / Crash report
on: February 08, 2021, 10:26:14 PM
Is there a way to get a crash report and send it or is this not a possibility with iOS?

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Suggestions, Ideas, Bugs / Suggestion: Move Close
on: October 04, 2020, 04:11:43 PM
Please move the close interaction in the context menu somewhere away from the save interaction. Thank you.

6
Program resets to last save point only sometimes; and often at the most inconvenient times; if I tab to another app. I need to get in the habit of saving before I tab in order to avoid this egregious error.

Currently I am working on a large commission so perhaps it is a memory issue? I use an iPad Pro 2018 12.9. I am working on a 8000x6000 400 dpi canvas for poster print capability.

If I accidentally tab out (because often it is unintentional) and go right back into artstudio pro, it will show the “Opening File” dialog window in which case I know it has done exactly what I am having an issue with.

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