Show Posts

This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.


Messages - Lostar

Pages: [1]
1
You wouldn't know how to clear the cache specific to artstudio pro, by chance? I use an iPad Pro 3rd generation. All I can find on the google search so far is how to clear Safari's cache.

2
I ran into an issue today after doing some file organization maintenance within ArtStudio Pro. The thumbnail presents the image I want opened. The version history shows the correct progression of the file I want opened. However, when I open the file, it keeps opening a completely different piece of art. Desperate for help. I can't access this file whatsoever and therefore I am unable to continue on this piece.

I cannot figure out how to access the .artstudio file affected by this outside of the program. As soon as I can, I will post it as an attatchement.

Another clue of note: The image that is being opened up instead of the expected image is one that I had deleted awhile back.

3
Help / Right Thumbnail/Wrong file being opened.
on: May 01, 2021, 08:08:51 PM
I ran into an issue today after doing some file organization maintenance within ArtStudio Pro. The thumbnail presents the image I want opened. The version history shows the correct progression of the file I want opened. However, when I open the file, it keeps opening a completely different piece of art. Desperate for help. I can't access this file whatsoever and therefore I am unable to continue on this piece.

4
I've had the app crash 3 times today while a working on 8000 x 6463 canvas

Did a hand gesture (on accident) that brought up the quick shortcut menu. App froze. I waited 30 seconds, not touching the ipad to see if it will unfreeze as often it succeeds. Instead, crashed to homescreen. Stability remains compromised with this app when working on anything larger than 4k (6k has some stuttering now and again as well that sometimes results in a crash).

iPad Pro 12.9" 3rd gen
iOS 14.4

5
Suggestions, Ideas, Bugs / Re: Crash report
on: February 09, 2021, 06:48:41 PM
I think you can do it from here:
Settings > Privacy > Analytics & Improvements > Analytics Data, and look for Artstudio Pro.

More informations here, mainly in "Locate Crash Reports and Memory Logs on the Device" section:
https://developer.apple.com/documentation/xcode/diagnosing_issues_using_crash_reports_and_device_logs/acquiring_crash_reports_and_diagnostic_logs
Ooh very nice! Is there an option somewhere within the app to automatically send these reports to you? Otherwise perhaps make a forum section devoted to crash reports? Maybe nested within this forum?

{"crashreporter_key":"54c426830b7db03f42e05a252951aac0e11aa8d7","bug_type":"211","timestamp":"2021-02-08 19:01:46.00 -0500","os_version":"iPhone OS 14.4 (18D52)","incident_id":"5ECD279E-B863-48BC-97BD-9749BDF99612"}
{"_marker":"<metadata>","_preferredUserInterfaceLanguage":"en-US","_userInterfaceLanguage":"en","_userSetRegionFormat":"US","configParentUuid":"ddee8b79-e2e1-4bd9-a25b-35f8d9882a45","configUuid":"eab20d92-85a6-41ac-aa86-7ba047f22a25","deviceCapacity":64,"startTimestamp":"2021-02-08T00:00:33Z","version":"2.1"}
{"message":{"BogusFieldNotActuallyEverUsed":null,"Count":12,"daily_total_BogusMeasureNotActuallyEverUsed":null},"name":"StabilityHeartBeatCount5","sampling":100,"uuid":"3c8f638f-d492-465e-9e27-546a163beac9_2"}
{"_marker":"<end-of-file>"}

6
Suggestions, Ideas, Bugs / Crash report
on: February 08, 2021, 10:26:14 PM
Is there a way to get a crash report and send it or is this not a possibility with iOS?

7
Suggestions, Ideas, Bugs / Re: Version 598 serious bug
on: February 08, 2021, 12:06:34 PM
One only wished Apple was as fast as LuckyClan

8
Show your work / Re: Highlands
on: February 08, 2021, 09:33:47 AM
Whoa! Is this photobashed at all? Impressive!

9
Suggestions, Ideas, Bugs / Re: Version 598 serious bug
on: February 08, 2021, 05:59:59 AM
Both brushes I use; digital round brush and Borodante brush is affected by this paralyzing glitch.


10
Suggestions, Ideas, Bugs / Re: Suggestion: Move Close
on: October 11, 2020, 11:13:29 AM
It doesn’t save for me.  Is there a setting I am missing? I have lost hours of work because it always reverts back to my last hardsave (not even my auto save) whenever I accidentally hit close.

11
Suggestions, Ideas, Bugs / Suggestion: Move Close
on: October 04, 2020, 04:11:43 PM
Please move the close interaction in the context menu somewhere away from the save interaction. Thank you.

12
I found the culprit; Under More... in your brush settings; set the Sample setting to "Current Layer" instead of "All Layers"

13
That size is within the parameters of what is acceptable for art studio pro to run in so this should not be an issue, right? I am also having this exact issue. I’ve been running art studio pro for months without any issue until recently.

14
Program resets to last save point only sometimes; and often at the most inconvenient times; if I tab to another app. I need to get in the habit of saving before I tab in order to avoid this egregious error.

Currently I am working on a large commission so perhaps it is a memory issue? I use an iPad Pro 2018 12.9. I am working on a 8000x6000 400 dpi canvas for poster print capability.

If I accidentally tab out (because often it is unintentional) and go right back into artstudio pro, it will show the “Opening File” dialog window in which case I know it has done exactly what I am having an issue with.

Pages: [1]