Lucky Clan Forum

Support => Suggestions, Ideas, Bugs => Topic started by: Jeeb on January 28, 2023, 02:01:21 AM

Title: Missing Thumbnails Previews in Gallery view
Post by: Jeeb on January 28, 2023, 02:01:21 AM

Recently, my Artstudio Pro files is not appearing as thumbnail previews in Gallery view or even the Files app. I'm wondering if anyone has faced this issue and solved it. My Artstudio Pro is the latest with iPadOS 16.3 on an M1 iPad Pro.

I've tried:
- Restarting the iPad
- Hard restarting the iPad
- Deleting and reinstalling Files app
- Deleting and reinstalling Artstudio Pro

Not having the previews is just a big turnoff, and times like this I wish it wasn't linked to the clunky and buggy Files app. I prefer the original gallery view with iCloud backup support, but that's just my opinion.

Anyway, if anyone has ever came across this same problem, and found a solution. Please share.

Title: Re: Missing Thumbnails Previews in Gallery view
Post by: Lucky Clan on February 08, 2023, 09:10:51 AM

Would it be possible to delete normal App Store version and install the most recent beta (build 899)?
We cannot repeat the issue but fixed few things there, maybe it will start working now.

Title: Re: Missing Thumbnails Previews in Gallery view
Post by: Jeeb on February 08, 2023, 01:01:01 PM

Yep, it's fixed now. Thanks for the help!

Title: Re: Missing Thumbnails Previews in Gallery view
Post by: Lucky Clan on February 08, 2023, 01:25:03 PM

Great, thanks!