Lucky Clan Forum

Support => Suggestions, Ideas, Bugs => Topic started by: Micmac on January 17, 2022, 04:25:55 AM

Title: 4.0 hardcrash on Mac
Post by: Micmac on January 17, 2022, 04:25:55 AM
Hi there
Im on MacOS Catalina

I just updated Artstudio to 4.0 from App Store.

It hard crashes on every attempt to open it.

Mic
Title: Re: 4.0 hardcrash on Mac
Post by: Lucky Clan on January 17, 2022, 04:35:26 AM
Ok, thanks for info. We will try to fix it asap
Title: Re: 4.0 hardcrash on Mac
Post by: Micmac on January 17, 2022, 05:37:15 AM
Process:               Artstudio Pro [18804]
Path:                  /Applications/Artstudio Pro.app/Contents/MacOS/Artstudio Pro
Identifier:            com.luckyclan.artstudio2.mac
Version:               4.0 (762)
App Item ID:           1313773050
App External ID:       846640704
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Artstudio Pro [18804]
User ID:               501

Date/Time:             2022-01-17 11:32:28.221 +0100
OS Version:            Mac OS X 10.15.7 (19H1615)
Report Version:        12
Anonymous UUID:        9D2A45A1-DCDF-E0F6-50C2-DE42FB157B0E

Sleep/Wake UUID:       D7EBA7C8-B14F-4415-9DBA-E4B1CBA9B0F0

Time Awake Since Boot: 150000 seconds
Time Since Wake:       500 seconds

System Integrity Protection: enabled

Crashed Thread:        0

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Reason:    DYLD, [0x1] Library missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
  Library not loaded: /System/Library/Frameworks/UniformTypeIdentifiers.framework/Versions/A/UniformTypeIdentifiers
  Referenced from: /Applications/Artstudio Pro.app/Contents/MacOS/Artstudio Pro
  Reason: image not found

Binary Images:
       0x10428f000 -        0x1047befff +com.luckyclan.artstudio2.mac (4.0 - 762) <7697228C-9AC6-380E-9E53-2AF6DA825542> /Applications/Artstudio Pro.app/Contents/MacOS/Artstudio Pro
       0x10493e000 -        0x10497dffb +org.cocoapods.FirebaseCrashlytics (4.0 - 762) <658C70B4-28D7-398A-8681-1D7EA84C02EA> /Applications/Artstudio Pro.app/Contents/Frameworks/FirebaseCrashlytics.framework/Versions/A/FirebaseCrashlytics
       0x1049f1000 -        0x104a00ff7 +org.cocoapods.FBLPromises (4.0 - 762) <02B181AE-F93B-3E08-BDA2-1E28DD9D03B1> /Applications/Artstudio Pro.app/Contents/Frameworks/FBLPromises.framework/Versions/A/FBLPromises
       0x104a2a000 -        0x104a3dfff +org.cocoapods.FirebaseInstallations (4.0 - 762) <AD7CBE94-BCC3-3AC8-BD64-21C05E1CD2D5> /Applications/Artstudio Pro.app/Contents/Frameworks/FirebaseInstallations.framework/Versions/A/FirebaseInstallations
       0x104a75000 -        0x104a7cfff +org.cocoapods.GoogleUtilities (4.0 - 762) <CB27FEC3-0E3D-3374-9969-C1707D8671B7> /Applications/Artstudio Pro.app/Contents/Frameworks/GoogleUtilities.framework/Versions/A/GoogleUtilities
       0x104a94000 -        0x104aa3ff3 +org.cocoapods.FirebaseCore (4.0 - 762) <66565240-F48A-3885-A74D-0207CF23FC52> /Applications/Artstudio Pro.app/Contents/Frameworks/FirebaseCore.framework/Versions/A/FirebaseCore
       0x104ac8000 -        0x104acfff7 +org.cocoapods.FirebaseCoreDiagnostics (4.0 - 762) <A22F2F63-7683-3136-90DB-CB9D19DF61C4> /Applications/Artstudio Pro.app/Contents/Frameworks/FirebaseCoreDiagnostics.framework/Versions/A/FirebaseCoreDiagnostics
       0x104ae7000 -        0x104b02fff +org.cocoapods.GoogleDataTransport (4.0 - 762) <72615B77-6DF9-3008-808A-877871733E8A> /Applications/Artstudio Pro.app/Contents/Frameworks/GoogleDataTransport.framework/Versions/A/GoogleDataTransport
       0x104b3b000 -        0x104b42ff3 +org.cocoapods.nanopb (4.0 - 762) <7D90A792-832F-398D-941A-DA12AABC0371> /Applications/Artstudio Pro.app/Contents/Frameworks/nanopb.framework/Versions/A/nanopb
       0x10a7ce000 -        0x10a860267  dyld (750.7) <0D39D8D9-95DC-39E9-B0C5-8D2204C2427B> /usr/lib/dyld
    0x7fff2fc13000 -     0x7fff2fe0eff8  com.apple.avfoundation (2.0 - 1855.3) <0837D912-3783-35D6-A94A-E474E18600CF> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
    0x7fff2fedd000 -     0x7fff2fffaff6  com.apple.AVKit (1.1 - 600.2) <41B403F1-2F32-37BB-A0D7-B84AF3F1734B> /System/Library/Frameworks/AVKit.framework/Versions/A/AVKit
    0x7fff31627000 -     0x7fff323e5ff4  com.apple.AppKit (6.9 - 1894.60.107) <891C4DC7-2F0A-3C3D-8FD4-48EAA0697342> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x7fff334dd000 -     0x7fff335d3ff7  com.apple.ColorSync (4.13.0 - 3394.14) <C897503E-3EB0-3D41-B6A6-E6EBC88F0106> /System/Library/Frameworks/ColorSync.framework/Versions/A/ColorSync
    0x7fff34371000 -     0x7fff347f2fe6  com.apple.CoreFoundation (6.9 - 1678.102) <9C25EC5E-6A3B-3519-BCBD-0BA2C585C593> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x7fff347f4000 -     0x7fff34e69ff8  com.apple.CoreGraphics (2.0 - 1355.24) <39E5627F-4812-3D84-87DC-99B3177BB191> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
    0x7fff34e77000 -     0x7fff351d2ff0  com.apple.CoreImage (15.0.0 - 940.9) <69361069-01AB-342E-862B-73A74271A765> /System/Library/Frameworks/CoreImage.framework/Versions/A/CoreImage
    0x7fff35593000 -     0x7fff3566effc  com.apple.CoreMedia (1.0 - 2625.9.4.1) <516C5604-EDE4-3F50-BCE7-234BB99610E0> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
    0x7fff3575b000 -     0x7fff3575bfff  com.apple.CoreServices (1069.28 - 1069.28) <2689F31F-AAEA-364D-B7ED-9E046A4CE7EF> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x7fff361cf000 -     0x7fff36386ffc  com.apple.CoreText (643.1.5.7 - 643.1.5.7) <34D12C1B-541D-3796-BDD8-D40EE509CD5F> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
    0x7fff36387000 -     0x7fff363cbffb  com.apple.CoreVideo (1.8 - 344.3) <5314E70D-325F-3E98-99FC-00FDF520747E> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x7fff36a32000 -     0x7fff36df7ff7  com.apple.Foundation (6.9 - 1678.102) <AC93674E-6205-3137-A06E-5633664562B7> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x7fff3716b000 -     0x7fff3720fff3  com.apple.framework.IOKit (2.0.2 - 1726.148.1) <0A9D244C-AECC-3D29-86DE-4F3B04F8DD25> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x7fff372a1000 -     0x7fff373ffff6  com.apple.ImageIO.framework (3.3.0 - 1976.13.2) <1212385B-D726-3073-8545-B0A6BC03E2CA> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
    0x7fff3ed25000 -     0x7fff3ed34ff7  com.apple.opengl (17.10.22 - 17.10.22) <251345CF-9DE1-342A-8710-2543AEA59B18> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x7fff3f0f2000 -     0x7fff3f340ff7  com.apple.Photos (1.0 - 161.0.120) <BFE43748-5620-3302-96B2-361A9473C8E4> /System/Library/Frameworks/Photos.framework/Versions/A/Photos
    0x7fff3fcf2000 -     0x7fff3ff75ffb  com.apple.QuartzCore (1.11 - 841.6) <3EB993C4-261C-36C6-9C86-64A9B73EA2D4> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x7fff450e1000 -     0x7fff457e6ffd  com.apple.WebKit (15609 - 15609.4.1) <B514329D-F257-310E-B562-C23C20920075> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
    0x7fff6b175000 -     0x7fff6b176fff  libSystem.B.dylib (1281.100.1) <B1EB6D98-69CC-3837-9D58-D8511FE14DBD> /usr/lib/libSystem.B.dylib
    0x7fff6b45b000 -     0x7fff6b4adfff  libc++.1.dylib (902.1) <59A8239F-C28A-3B59-B8FA-11340DC85EDC> /usr/lib/libc++.1.dylib
    0x7fff6cfd7000 -     0x7fff6d00afde  libobjc.A.dylib (787.1) <6DF81160-5E7F-3E31-AA1E-C875E3B98AF6> /usr/lib/libobjc.A.dylib
    0x7fff6d6b3000 -     0x7fff6d6c5ff3  libz.1.dylib (76) <793D9643-CD83-3AAC-8B96-88D548FAB620> /usr/lib/libz.1.dylib

Model: iMac18,3, BootROM 447.60.3.0.0, 4 processors, Quad-Core Intel Core i5, 3,4 GHz, 24 GB, SMC 2.41f2
Graphics: kHW_AMDRadeonPro570Item, Radeon Pro 570, spdisplays_pcie_device, 4 GB
Memory Module: BANK 0/DIMM0, 8 GB, DDR4 SO-DIMM, 2400 MHz, 0x859B, 0x4354384734534652413236362E4D3136464700
Memory Module: BANK 0/DIMM1, 8 GB, DDR4 SO-DIMM, 2400 MHz, 0x859B, 0x4354384734534652413236362E4D3136464700
Memory Module: BANK 1/DIMM0, 4 GB, DDR4 SO-DIMM, 2400 MHz, 0x80AD, 0x484D413835315336414652364E2D554820202020
Memory Module: BANK 1/DIMM1, 4 GB, DDR4 SO-DIMM, 2400 MHz, 0x80AD, 0x484D413835315336414652364E2D554820202020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x16F), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1615.5)
Bluetooth: Version 7.0.6f8, 3 services, 27 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
USB Device: USB 3.0 Bus
USB Device: External USB 3.0
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: Wireless Mouse
USB Device: Huion Tablet_HS610
USB Device: Keyboard Hub
USB Device: USB Receiver
USB Device: Apple Keyboard
Thunderbolt Bus: iMac, Apple Inc., 41.4
Title: Re: 4.0 hardcrash on Mac
Post by: Lucky Clan on January 17, 2022, 06:28:35 AM
Ok, thanks. I think it happens only on Catalina.
Title: Re: 4.0 hardcrash on Mac
Post by: Leonid Deburger on January 17, 2022, 11:34:01 AM
Hey
I have some trouble opening references from files.(iPad Pro)
Tapping on command just minimizes artstudio and nothing happens.
Open references from photos work fine
Title: Re: 4.0 hardcrash on Mac
Post by: LCArt on January 17, 2022, 01:50:58 PM
Quote from: Leonid Deburger on January 17, 2022, 11:34:01 AM
Hey
I have some trouble opening references from files.(iPad Pro)
Tapping on command just minimizes artstudio and nothing happens.
Open references from photos work fine

is actually crashing, it also happens if you try to create a new file from files or add a layer from files
Title: Re: 4.0 hardcrash on Mac
Post by: Leonid Deburger on January 17, 2022, 02:11:32 PM
Oh, that’s right, it crashes. Haven’t noticed it at first
Title: Re: 4.0 hardcrash on Mac
Post by: Lucky Clan on January 17, 2022, 03:33:53 PM
New from Files - we fixed it today, new update will be released later this week.