Lucky Clan Forum
Support => Suggestions, Ideas, Bugs => Topic started by: acelaena on May 02, 2021, 09:05:23 AM
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Very similar to another issue I posted several months back. Just updated to 3.1.4 and it's crashing roughly every 5-10 minutes, and autosave changes are being lost. Also crashes about 7 times out of 10 on manual save.
Using ipad os 14.4.1 + apple pencil
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I don't understand how this can be happening and I not be aware of this issue? Because I'm NOT experiencing any such crash issue on my third generation of the iPad Pro 2018. I think alot of ASP users would be complaining of any such crash if the same could be demonstrated with step by step instructions.
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Maybe ram memory is low. Please close all apps staying in background and reboot.
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Already tried closing all apps and rebooting. So far it feels incredibly similar to this bug I reported in the past: https://www.luckyclan.com/forum/index.php?topic=1633.0
But as far as I can tell the culprit isn't the sliders or the eyedropper this time, and I have no idea what it is. I haven't identified a common pattern in the crashes yet, only that it happens very consistently every around 8-10 minutes and performance is completely normal before the 8-10 minute mark. If I save during that period I'm almost guaranteed a crash.
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What canvas size do you use?
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11x17 300 dpi
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i can confirm the crashes, i was working on a 2988px x 5312px 72PPI canvas and all the sliders were sluggish, the app felt choppy and when i tried to transform something, the app crashed, 3 layers btw, 2 of them almost empty. I don't think that canvas size is that large to crash the app, worked in the past on a similar canvas size (bit smaller but 300PPI) and around 40 layers and never had a problem >.<
I saw you updated the app today and added something about memory/ram, so ill try again.
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Could you tell me if you use any imported brushes?
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I do have imported brushes but I wasn't using any (was using custom made in artstudio) when the crashes happened.
It seems to crash less often when the canvas size is smaller.
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in my case, was using default "hard dyn opacity round" brush all the time
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Not sure if it's related, but I just had two back to back crashes when using Elastify. It was acting much more sluggish than normal. 3300x5100 canvas, 45 layers; this is about half the size and 1/3 how many layers I usually use
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Please always give us your ipad model, ios version and artstudio version when reporting crash issue. They are probably very rare cases, very hard to repeat, so we need as many details as possible.
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10.5 inch ipad pro, 2018 model, ios 14.4.1, artstudio 3.1.5.
The current version (3.1.5) is slightly more stable than the previous, but I'm still getting crashes most commonly when blending or using elastify or saving. Happens roughly every 20 minutes or so.
Found the specs of my ipad: https://www.gsmarena.com/apple_ipad_pro_10_5_(2017)-8716.php
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I definitely am not seeing these crashes at all. I hardly go beyond 5 layers on any of my artwork projects. It’s a wonder why such tools like Elastify (which I’ve never used and have no need for it) could be the culprit. I’ve also been blending but haven’t had any issues using it. I also have imported Adobe brushes but no issues on these as well.
I have a feeling this is a memory issue leak. Would also like to ask Lucky Clan if they could provide us with two things..
1. An option to clear out the memory cache in Artstudio Pro. It’s amazing there isn’t a tool to handle this inside the app.
2. A backup tool to store all our brush settings. In case something goes wrong and we have to uninstall and reinstall ASP…at least the backup tool to save all our brush settings and restoring them would go a long way to giving us some peace of mind.
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1. Cache is cleared automatically, there is no need to do it manually
2. You can backup all your brushes/swatches/… using Files app - just backup this folder:
On My iPad > Artstudio Pro > User Resources
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Again I work with very large files, often 11x17in or 16x20in in 300dpi, often with layers that number at least in the triple digits when I'm done. I've never had significant lagging or crashing in blending or elastify since the last crash-fest I reported, so this is definitely something new as of 3.1.3 or 3.1.4. It sounds like a classic memory leak especially since it takes actions to build up. I can leave the app sitting open for an hour and it won't crash if I don't make any changes to the canvas. If I work slower, the app crashes less frequently.
3.1.5 might have fixed some of the memory leak, since it's crashing less often now, but it still crashes. Also, might be related to this issue: https://www.luckyclan.com/forum/index.php?topic=2192.0
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Just wondering if this might be getting looked into?
It's still happening very often; not sure if Elastify is the culprit or the victim because it's completely unusable right now and crashes the app about 1 in 3 times. Every time I attempt to make a mark on the canvas the app stops recording the mark almost immediately, and takes about 30 seconds to animate the minuscule movement it recorded.
Even without using elastify it's still crashing very often, I just happen to need elastify very badly right now and am kind of stuck. Also in a little bit of panic mode because it's approaching the end of the semester and I need to either figure out another app or deal with the crashing or I will fail classes.
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tried making a canvas with the data you gave, and tried lowering the opacity of the default layer, and its super sluggy :( tried different things but didnt crash, but only had bg layer and transparent layer. My ipad is 12.9 2018 tho. The last time i crashed the sliders felt this sluggy so dunno, probably there is something wrong
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I'm trying to reproduce and fix that, but everything looks ok...
I fixed few mem leaks last days, so maybe version 3.1.6 will be better.
ps. Do you think the lagging/crashing started happening in version 3.1.4?
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I missed the 3.1.3 update, but 3.1.2 definitely had no issues.
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Opacity slider performance will be fixed in version 3.2.
tried making a canvas with the data you gave, and tried lowering the opacity of the default layer, and its super sluggy :( tried different things but didnt crash, but only had bg layer and transparent layer. My ipad is 12.9 2018 tho. The last time i crashed the sliders felt this sluggy so dunno, probably there is something wrong
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Could you give me your email? I will then send you a new beta version. Maybe it is fixed there...
I missed the 3.1.3 update, but 3.1.2 definitely had no issues.
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[email protected]
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Done, check your email
[email protected]
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Please install version 3.1.6 and let us know if it is working better now.
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Tested for about three hours, nine crashes recorded, on average, after 15-18 minutes of drawing. Two were on manual save, three were when opening the layers panel, and the others were either while drawing or just after using transform or elastify.
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Did you beta version?
Can you record a video from app launch to crash?
Tested for about three hours, nine crashes recorded, on average, after 15-18 minutes of drawing. Two were on manual save, three were when opening the layers panel, and the others were either while drawing or just after using transform or elastify.
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It seems the crash is caused my low memory (elastify, save use a lot of memory).
And it probably happens on rather old devices, like iPad 10.5 from 2017.
I suppose it is caused by some memory leak, but cannot reproduce it.
It may happen after using some options, however i need a video that will show how do you work with the app.
So it would be very helpful is somebody send me a Screen Recording showing the artstudio from app start to crash.
Please enable Preferences > Interface > Visualize Touches so i can see all events.
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I am trying to get that recording, but it seems like my ipad stopped recording before the crash happened... Will try a different way to record today
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Ipad model: https://support.apple.com/kb/SP762?locale=en_US
Crash video: https://drive.google.com/file/d/1DZAgiib9RUg4f2Jk6iz3O_4md5RMOng9/view?usp=sharing
I can get a few more of elastify and warp, if needed, and can send this file + my stress test files
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Thanks!
Please send me the document you were editing and your stress test files?
[email protected]
Please also send me screenshots with all views from Preferences
Ipad model: https://support.apple.com/kb/SP762?locale=en_US
Crash video: https://drive.google.com/file/d/1DZAgiib9RUg4f2Jk6iz3O_4md5RMOng9/view?usp=sharing
I can get a few more of elastify and warp, if needed, and can send this file + my stress test files
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How much free disk space do you have?