Lucky Clan Forum

Support => Help => Topic started by: Katifer on December 13, 2019, 03:26:40 PM

Title: Artwork Gone?
Post by: Katifer on December 13, 2019, 03:26:40 PM

Hi there. I guess my iPad recently updated and I came back to work on something I've spent over 30 hours on and now it's gone. I have it set to auto save so it should be there but I cannot find it anywhere. Where on my iPad do my files save?

Title: Re: Artwork Gone?
Post by: OrganicRobot on December 29, 2019, 05:08:54 AM

Did you manage to fix this issue? Something similar happened to me and I discovered my erased artwork in Files ---> Recently Deleted.
No idea why they ended up there, though.

Title: Re: Artwork Gone?
Post by: Katifer on December 30, 2019, 10:10:22 PM

No, not really.  I emailed Lucky Clan and they told me they "cannot help me," and that they've never heard of this happening before. I just found someone well versed in IT to plug into my iPad's file archives and they found it somehow.  My Art Studio files had been completely wiped, yet my Procreate files were still all there.  Lesson learned, back up to the Cloud.